FOCUS on Equality & Diversity
At Sheffield Homes, we recognise and respect people's individual differences, and we are committed to supporting the diverse needs of our customers,
ensuring our customers and our colleagues are treated with dignity and respect. Therefore the importance of supporting equality and diversity is reflected in
this framework not as a distinct, single competency, but has been integrated with the behaviours defined throughout the framework e.g. Fair Judgement,
Open Communication and Understanding our Customers, for example:
Fair Judgement
e.g. makes fair, consistent and balanced decisions; understands the differing needs of individuals; respects diversity of peoples’ needs.
Open Communication
e.g. communicates with respect for all individuals; is polite and courteous.
Understanding our Customers
e.g. recognises barriers for customers in accessing our services; is adaptable and approachable; seeks to understand customers’ diverse needs.